Florida Investigates Sirius XM Over Billing Practices
| RADIO ONLINE | , , | :am CT |
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The Florida Attorney General's Office is investigating consumer complaints over Sirius XM's automatic renewal and billing practices. The Sun-Sentinel reports that more than 200 complaints about Sirius have been received by the attorney general's citizen services offices, the Florida Department of Agriculture and Consumer Affairs, and the Better Business Bureau over several years.
Mike Galvin, spokesman for the Better Business Bureau of Southeast Florida and the Caribbean, told the Sun-Sentinel of consumers who claimed they had been automatically re-enrolled for services they did not want, or that the satellite radio provider made it difficult for them drop coverage.
Complaints that Sirius' collection agents aggressively pursued them when they refused to pay for services they felt they had not authorized, were also alleged by Galvin.
Sirius spokesman Patrick Reilly said the company is cooperating with state investigators and that it believes its subscription renewal practices comply with all applicable laws.
The newspaper noted that Florida's investigation comes as Gov. Charlie Crist signed a bill into law Wednesday, tightening regulations on automatic renewals.
